Abstract
The help desk provides users with the answers they need for their technical issue. By bringing Help Desk Process to the digital medium and onto computers, finding what you are looking for has never been easier.
Using a web-based Help Desk Process solves problems with expansion and usability over large geographic areas. It also allows field techs or even clients themselves to retrieve up to the minute information regarding their query. Modern Help Desk Process also provides a tracking system, to actively monitor a certain problem area.
Purpose:
It is internal project of a software company developed for the sake of Customer to get solved from his problem and also to get the feedback from the customer regarding the problems solution
Scope:
This system is an intranet based application can be used with in the organization.
Proposed System
Achieving and maintaining a successful Help Desk operation can depend on a number of pre-requisites that need to be in place. These components have been identified from surveys covering a wide range of help desk facilities.
Set clear, realistic and quantifiable goals and objectives
Understand your customer requirements and carefully plan the Help Desk structure.
Establish and implement secure, practical and cost effective policies.
Ensure adequate staffing levels.
Provide ongoing comprehensive training to all levels of management and staff. Communication skills must be developed to a very high degree together with an understanding of the technical issues involved with the delivery of the organization’s products and services.
Automation of the help desk operations should be maximized but care must be taken to ensure that this is one on a cost effective basis.
Manage and monitor service level performance trough service level agreements.
Control potential problem areas through effective change management procedures.
The main goal of problem management is in the detection of the underlying reasons for a particular incident and the resolution and prevention of future reoccurrence of that incident through problem elimination.
Hold regular service review meetings.
Abstract
The help desk provides users with the answers they need for their technical issue. By bringing Help Desk Process to the digital medium and onto computers, finding what you are looking for has never been easier.
Using a web-based Help Desk Process solves problems with expansion and usability over large geographic areas. It also allows field techs or even clients themselves to retrieve up to the minute information regarding their query. Modern Help Desk Process also provides a tracking system, to actively monitor a certain problem area.
Purpose:
It is internal project of a software company developed for the sake of Customer to get solved from his problem and also to get the feedback from the customer regarding the problems solution
Scope:
This system is an intranet based application can be used with in the organization.
Proposed System
Achieving and maintaining a successful Help Desk operation can depend on a number of pre-requisites that need to be in place. These components have been identified from surveys covering a wide range of help desk facilities.
Set clear, realistic and quantifiable goals and objectives
Understand your customer requirements and carefully plan the Help Desk structure.
Establish and implement secure, practical and cost effective policies.
Ensure adequate staffing levels.
Provide ongoing comprehensive training to all levels of management and staff. Communication skills must be developed to a very high degree together with an understanding of the technical issues involved with the delivery of the organization’s products and services.
Automation of the help desk operations should be maximized but care must be taken to ensure that this is one on a cost effective basis.
Manage and monitor service level performance trough service level agreements.
Control potential problem areas through effective change management procedures.
The main goal of problem management is in the detection of the underlying reasons for a particular incident and the resolution and prevention of future reoccurrence of that incident through problem elimination.
Hold regular service review meetings.
HelpDesk Wrf by finalyearprojects
0 comments:
Post a Comment