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Sunday, 4 August 2013

Online Customer Care System - (Customer Service Desk) - ASP.NET Project

Posted on 06:40 by Unknown

An online comprehensive Customer Care Solution is to manage customer interaction and complaints with the Service Providers over phone or through and e-mail. The system should have capability to integrate with any Service Provider from any domain or industry like Banking, Telecom, Insurance, etc.
          Customer Service also known as Client Service is the provision of service to customers its significance varies by product, industry and domain.   In many cases customer services is more important if the purchase relates to a service as opposed to a product.
          Customer Service may be provided by a Person or Sales & Service Representatives Customer Service is normally an integral part of a company’s customer value proposition.

PURPOSE OF THE PROJECT

An online comprehensive Customer Care Solution is to manage customer interaction and complaints with the Service Providers over phone or through and e-mail. The system should have capability to integrate with any Service Provider from any domain or industry like Banking, Telecom, Insurance, etc.
    Customer Service also known as Client Service is the provision of service to customers Its significance varies by product, industry and domain. In many cases customer services is more important if the information relates to a service as opposed to a Customer.
    Customer Service may be provided by a Service Representatives Customer Service is normally an integral part of a company’s customer value proposition.

 

PROBLEM IN EXISTING SYSTEM

The existing system is a semi-automated at where the information is stored in the form of excel sheets in disk drives.  The information sharing to the Volunteers, Group members, etc. is through mailing feature only. The information storage and maintenance is more critical in this system.  Tracking the member’s activities and progress of the work is a tedious job here.  This system cannot provide the information sharing by 24x7 days.

MODULES 
1.Admin:
              Administrator or Manger is treated as a super user in this system.  He can have all the privileges in this system.  He can track all customers with voice recording facility.
He can track the customer complaints ticket create, edit facilities by customer or service providers.  Admin facilities to add, view, edit different types of interactions and complaints.

2. Customers:
Customer is also a client; buyer or purchaser is the buyer or user of the paid products of an individual or an organization, mostly called the supplier or seller.  This is typically through purchasing or renting goods or services.
            A group of services are provided to customer like banking, telecom, railway etc.  Customer need to select help from any of these sectors.
            A customer complaint with voice is recorded in this system, and process the complaint within a certain amount of time.

3. Service Providers:
These are like mediator between the customer and admin. Customer register at admin and admin send details to service providers to facilitate services to the customers.

customer service desk project-Screenshot

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